How did a bill for a now-defunct Massachusetts business from a utility company that does not serve Connecticut wind up in Franklin, Conn.?Ĭheck the address for a clue: Antique Realty’s home was Franklin, Mass. National Grid Electricity Distribution is the regional electricity distribution division of National Grid. For general enquiries call 08 Mon - Fri, 8am - 5pm. “An error, not a scam,” says National Grid spokeswoman Danielle Williamson. For power cuts and emergencies call 0800 6783 105 or 105. Il distribue du gaz et de l’électricité à environ 11 millions de consommateurs au Royaume-Uni et environ 3,3 millions de clients aux États-Unis (Massachusetts, État de New York, Rhode Island). This one played out for almost four months without either. National Grid Plc est un gestionnaire de réseau de transport britannique faisant partie de lindice FTSE 100. A scam artist wants an instant payoff, money or personal information. National Grid initially assumed it was a scam, but The Bottom Line asked that it take a second look. Request the name and address on the account, then the exact amount due. “They may ask you to confirm those specifics and if you do so, you have just verified to the criminals that they have your correct information. “The caller may even recite your Social Security number, your date of birth and other personal information,” says Schwartz. National Grid denies those allegations and disputes that it did anything wrong. > Do not pay or give up personal information when pressured by a caller. > Customers scheduled for shutoff because of nonpayment always receive a written notice that includes payment options. It does not ask for prepaid cards or Western Union transfers. > Eversource accepts payment by direct debit, credit card, check and cash. (All utility company employees carry official identification.) Exceptions: Collection of past-due balances, requests to access equipment or safety concern. > Eversource, which includes the former Connecticut Light & Power, rarely makes unsolicited house visits. National Grid also would know the account number. It’s not unusual for any utility company to ask for a Social Security number, but National Grid should have had the number linked to this account. Get a closer look at what’s changed, and learn the basics for our website. With this new experience, we’re making it simpler than ever. At National Grid, we’re committed to making it easy for our customers to manage their energy accounts and pay their bills. “When is an electric bill connected to a Social Security number?” says Weingart. The improved My Account website has arrived. Join/Sign In Join It's easy to manage your National Grid accounts, view bills, and make payments online. The form requests personal information, including Social Security numbers. In May, she receives a collection notice, calls, and receives a five-page dispute form. She does.Īnother bill arrives the next month. A customer service representative says the company received her address when Antique Realty Corp. Weingart calls National Grid, using the number on the bill. “Fear and urgency are two of con artists’ strongest weapons they use to extort money and personal information from consumers,” says Howard Schwartz of the Connecticut Better Business Bureau.
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